---
id: awaiting-reply-rule-gmail-to-outlook
title: "Awaiting Reply rule applies category to sent message"
resources:
  - conversation-rules
  - gmail-account
  - outlook-account
---

## Goal

Verify that enabling the Awaiting Reply rule results in a Gmail label for a message that needs a response.

## Preconditions

- Signed into Inbox Zero as a test account.
- Signed into Gmail test account in another tab.
- Signed into Outlook test account in another tab.
- Inbox Zero is connected to both Gmail and Outlook.

## Steps

1. In Inbox Zero, assign the Gmail test account in the upper-left user selector. 
2. Open the Assistant page.
3. Find the "Awaiting Reply" rule and verify it is enabled; if not, toggle it on and save.
4. In Gmail (mail.google.com), compose a new email to the Outlook test account.
5. Use a subject/body that clearly needs a reply (for example: "Quick question" and "Movie preferences" - DO NOT use subject/body that request calendar availability).
6. Send the email.
7. Navigate to the "Sent" folder in Gmail. 
8. Verify the email that was just sent is present in the folder and shows the "Awaiting Reply" label in Gmail.

## Expected results

- The Awaiting Reply rule is enabled in Inbox Zero.
- The Gmail email is sent and in the "Sent" folder.
- The message is labeled as "Awaiting Reply".

## Failure indicators

- The Awaiting Reply rule cannot be enabled or does not remain enabled after saving.
- The message cannot be found in the Sent folder.
- The message is not labeled as "Awaiting Reply" after the wait window.

## Cleanup

- close all tabs used for the test.