---
id: to-reply-rule-outlook-to-gmail
title: "To Reply rule applies label and draft"
resources:
  - conversation-rules
  - gmail-account
  - outlook-account
---

## Goal

Verify that enabling the To Reply rule results in a Gmail label and a reply draft for a message that needs a response.

## Preconditions

- Signed into Inbox Zero as a test account.
- Signed into Outlook test account in another tab.
- Signed into Gmail test account in another tab.
- Inbox Zero is connected to both Gmail and Outlook.

## Steps

1. In Inbox Zero, assign the Gmail test account in the upper-left user selector. 
2. Open the Assistant page.
3. Find the "To Reply" rule and verify it is enabled; if not, toggle it on and save.
4. In Outlook (outlook.com), compose a new email to the Gmail test account (type the gmail address directly in the "To" field. Do not click the "TO" text).
5. Use a subject/body that clearly needs a reply (for example: "Quick question" and "Movie preferences" - DO NOT use subject/body that request calendar availability).
6. Send the email.
7. In Gmail, wait for the message to arrive in the inbox.
8. Wait a bit longer for automation to run.
9. Verify the message shows the "To Reply" label in Gmail.
10. Open the message (or inspect the conversation list) and confirm a reply draft exists for the thread.

## Expected results

- The To Reply rule is enabled in Inbox Zero.
- The Outlook email arrives in Gmail.
- The Gmail message is labeled "To Reply".
- A reply draft is present for the thread.

## Failure indicators

- The To Reply rule cannot be enabled or does not remain enabled after saving.
- The message arrives without the "To Reply" label after the wait window.
- No reply draft is created for the thread.

## Cleanup

- close all tabs used for the test.